Nortec's accredited service training classroom is a hands on mobile learning environment, that is available to come to your facility to train up to 8 service technicians at a time. The classroom has 5 hands on workstations, fully functioning Nortec RH2, EL, RS, and GS humidifiers, and students are able to explore Nortec Controls and Steam Line Installations.
Upon successful completion of each training module, attendees will be Nortec Accredited Service Technicians for their product of choice.
Our product course modules include (see program details below):
To learn more about becoming Nortec Accredited, see our FAQ's section below.
Once your training date and location has been confirmed, an invoice will be sent to your for the registration fee. Payment is not needed at time of registration.
RH2 Course Overview
Technicians will be able to prove competency in the following areas: 1. Understanding: Why accurate levels of humidification will benefit home owners. Why Nortec’s electrode steam humidification technology is the leading brand that uses the auto-adaptive current monitoring system. 2. Demonstrating and showing competency in performing safe work practices on the RH2 unit. (ie. lock out tag out, water shut offs, prevent flood issues.) 3. Providing the customer with value through competent knowledgeable service.
Understand why electrode steam humidifier technology is ideal for residential applications. Identify the components of electrode steam technology. Understand the principles of operation. Master installation requirements (Electrical, supply water, drain water, condensate lines, steam lines and distributers, controls, and safeties). Master how to conduct a safe and complete start-up of the unit. Master how to troubleshoot the technology. Learn how to complete maintenance to the unit. Learn how to request parts and the warranty process.
Prerequisite to the course: Mandatory completion of Mentor 3D. (3 hours). Course schedule: Trailer safety requirements, Do’s and Don’ts. Power point presentation of what to expect. Water quality effects and testing. Hands on portion, 4 groups of 2 techs each. Installation review, locking out equipment, controls, start-up, maintenance and trouble shooting. Exam. Total course time is 4 hours.
Why become a Nortec Accredited Service Technician?
Upon completion of Nortec's PASS program technicians will be registered as a Nortec Product Accredited Service Technicians. Being accredited provides benefits such as providing your customers with competent knowledgeable service for both troubleshooting and principle of operation. You will also reduce the number of callbacks, and warranty issues allowing you to focus on new business. All Accredited Service Technicians will be listed on Nortec's website, as well as have the opportunity to use the Nortec name and logo for branding purposes on company service vehicles.
Which courses should I participate in?
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Can I take two training modules in one day?
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What is the cost?
The cost is $3000 USD flat fee, for a maximum of 8 participants for one product module. This includes Nortec bringing our mobile service classroom to a location of your choice, all equipment, laptops, and meals and drinks for the day. You will be invoiced for the course amount once a training day is confirmed.
How soon should I book my service training?
Due to the limited amount of training sessions it is recommended that you book a minimum of three months in advance to receive your preferred training date.
Are there course prerequisites?
Yes, all attendees must complete Nortec's PASS online program prior to attending the onsite classroom session. The cost for PASS online is included in your $3000 registration fee. Following registration, and course confirmation, you will receive instructions on how to complete Nortec's PASS online program.
How long will I be accredited and will I have to re-certify in the future?
Upon successful completion of Nortec's PASS you will be a Nortec Product Accredited Service Technician for three years. At the end of the three years you will need to take the course again to become re-accredited.
What do I need to bring to the training?
Steel toed shoes, and safety glasses. We will provide everything else.
What is the cancellation policy?
You may cancel your training up to 14 days prior to your reserved date to receive a full refund. After 14 days your reservation is non-refundable.
Nortec reserves the right to cancel training sessions at their discretion and under these circumstances will provide attendees with a full refund.